Oualid Jouini

oualid.jouini [at] centralesupelec.fr

Résumé :

  • Professor, HDR, Laboratoire Génie Industriel, CentraleSupélec
  • Research interests:
  • - Service operations management with main applications to call centers and healthcare systems
  • - Methodology: optimization, empirical analysis, stochastic modeling and applied probability

Publications :

  • Article dans une revue - 49 documents
    • Tom Binsfeld, Sadeque Hamdan, Oualid Jouini, Johannes Gast. On the optimization of green multimodal transportation: a case study of the West German canal system, 2024-06-04. (https://hal.science/hal-04606182)
    • Emna Turki, Oualid Jouini, Zied Jemai, Yazid Traiy, Adnane Lazrak, Patrick Valot, Robert Heidseick. Forecasting spare part extractions from returned systems in a closed-loop supply chain, 2024-03-30. (https://hal.science/hal-04527752)
    • Benjamin Legros, Jan Fransoo, Oualid Jouini. How to optimize container withholding decisions for reuse in the hinterland?, 2024-03. (https://hal.science/hal-04486824)
    • Benjamin Legros, Oualid Jouini. Transient staffing at the beginning of work, 2024-01-31. (https://hal.science/hal-04486834)
    • Mariem Mhiri, Mohamed Haouari, Karim Al-Yafi, Benjamin Legros, Oualid Jouini. A blockchain-based framework to optimize shipping container flows in the hinterland, 2023-01-01. (https://hal.science/hal-04330902)
    • Sadeque Hamdan, Oualid Jouini, Ali Cheaitou, Zied Jemai, Tobias Andersson Granberg, Billy Josefsson. Air traffic flow management under emission policies: Analyzing the impact of sustainable aviation fuel and different carbon prices, 2022-12. (https://hal.science/hal-03833820)
    • Majed Hadid, Adel Elomri, Regina Padmanabhan, Laoucine Kerbache, Oualid Jouini, Abdelfatteh El Omri, Amir Nounou, Anas Hamad. Clustering and Stochastic Simulation Optimization for Outpatient Chemotherapy Appointment Planning and Scheduling, 2022-12. (https://hal.science/hal-03870027)
    • Sadeque Hamdan, Oualid Jouini, Ali Cheaitou, Zied Jemai, Tobias Andersson Granberg. On the binary formulation of air traffic flow management problems, 2022-05-14. (https://hal.science/hal-03833817)
    • Sadeque Hamdan, Ali Cheaitou, Oualid Jouini, Tobias Andersson Granberg, Zied Jemai, Imad Alsyouf, Maamar Bettayeb, Billy Josefsson. Central Authority–Controlled Air Traffic Flow Management: An Optimization Approach, 2022-03. (https://hal.science/hal-03833812)
    • Oualid Jouini, Saif Benjaafar, Bingnan Lu, Siqiao Li, Benjamin Legros. Appointment-driven queueing systems with non-punctual customers, 2022-01-09. (https://hal.science/hal-03605423)
    • Majed Hadid, Adel Elomri, Tarek El Mekkawy, Oualid Jouini, Laoucine Kerbache, Anas Hamad. Operations management of outpatient chemotherapy process: An optimization-oriented comprehensive review, 2022. (https://hal.science/hal-03833809)
    • M.O. Metais, O. Jouini, Y. Perez, J. Berrada, E. Suomalainen. Too much or not enough? Planning electric vehicle charging infrastructure: A review of modeling options, 2022-01. (https://centralesupelec.hal.science/hal-03522039)
    • Chaaben Kouki, Benjamin Legros, M. Zied Babai, Oualid Jouini. Analysis of base-stock perishable inventory systems with general lifetime and lead-time, 2020-12-16. (https://hal.science/hal-02866472)
    • Benjamin Legros, Oualid Jouini, O. Zeynep Akşin, Ger Koole. Front-office multitasking between service encounters and back-office tasks, 2020-12-16. (https://hal.science/hal-02554304)
    • Benjamin Legros, Oualid Jouini, Ger Koole. Should we wait before outsourcing? Analysis of a revenue-generating blended contact center, 2020-05-05. (https://hal.science/hal-02351773)
    • Guillaume Lamé, Oualid Jouini, Julie Stal-Le Cardinal. Combining Soft Systems Methodology, Ethnographic Observation and Discrete-Event Simulation: A Case Study in Cancer Care, 2020. (https://hal.science/hal-02095031)
    • Benjamin Legros, Oualid Jouini. On the scheduling of operations in a chat contact center, 2019. (https://hal.science/hal-01966254)
    • Benjamin Legros, Oualid Jouini, Ger Koole. A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments, 2018-02. (https://hal.science/hal-01728724)
    • Benjamin Legros, Oualid Jouini, Ger Koole. Blended call center with idling times during the call service, 2018-01-15. (https://hal.science/hal-01728725)
    • Vikas Vikram Singh, Oualid Jouini, Abdel Lisser. Distributionally robust chance-constrained games: existence and characterization of Nash equilibrium, 2017-10. (https://hal.science/hal-01728722)
    • Benjamin Legros, Oualid Jouini. Routing in a queueing system with two heterogeneous servers in speed and in quality of resolution, 2017-08-04. (https://hal.science/hal-01728723)
    • Benjamin Legros, Sihan Ding, Rob van Der Mei, Oualid Jouini. Call Centers with a Postponed Callback Offer, 2017-08. (https://hal.science/hal-01635315)
    • M. Excoffier, C. Gicquel, O. Jouini. A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts, 2016-03. (https://hal.science/hal-01294589)
    • Benjamin Legros, Oualid Jouini, Ger Koole. Optimal scheduling in call centers with a callback option, 2016. (https://hal.science/hal-01265244)
    • Guillaume Lamé, Oualid Jouini, Julie Stal-Le Cardinal. Outpatient Chemotherapy Planning: a Literature Review with Insights from a Case Study, 2016. (https://hal.science/hal-01324488)
    • Vikas Vikram Singh, Oualid Jouini, Abdel Lisser. Existence of Nash equilibrium for chance-constrained games, 2016. (https://hal.science/hal-01476670)
    • Vikas Vikram Singh, Oualid Jouini, Abdel Lisser. Equivalent nonlinear complementarity problem for chance-constrained games, 2016. (https://hal.science/hal-01476666)
    • Chaaben Kouki, Oualid Jouini. On the effect of lifetime variability on the performance of inventory systems, 2015-03-13. (https://hal.science/hal-01265237)
    • Benjamin Legros, Oualid Jouini, Yves Dallery. A flexible architecture for call centers with skill-based routing, 2015. (https://hal.science/hal-01265151)
    • Oualid Jouini, Zeynep Aksin, Fikri Karaesmen, M Salah Aguir, Yves Dallery. Call Center Delay Announcement Using a Newsvendor-Like Performance Criterion, 2015. (https://hal.science/hal-01265196)
    • Benjamin Legros, Oualid Jouini. A linear algebraic approach for the computation of sums of Erlang random variables, 2015. (https://hal.science/hal-01265198)
    • I Vegting, N Alam, K Ghanes, Oualid Jouini, F Mulder, M Vreeburg, T Biesheuvel, J van Bokhorst, P. Go, M.H.H. Kramer, Ger Koole, P. Nanayakkara. What are we waiting for? Factors influencing completion times in an academic and peripheral emergency department, 2015. (https://hal.science/hal-01265236)
    • Benjamin Legros, Oualid Jouini, Ger Koole. Adaptive threshold policies for multi-channel call centers, 2015. (https://hal.science/hal-01198404)
    • Karim Ghanes, Mathias Wargon, Oualid Jouini, Zied Jemai, Agapitos Diakogiannis, Romain Hellmann, Valérie Thomas, Ger Koole. Simulation-based optimization of staffing levels in an emergency department, 2015. (https://hal.science/hal-01265240)
    • Mahdi Fathi, Farshid Zandi, Oualid Jouini. Modeling the merging capacity for two streams of product returns in remanufacturing systems, 2015. (https://hal.science/hal-01265243)
    • Rowan Wang, Oualid Jouini, Saif Benjaafar. Service Systems with Finite and Heterogeneous Customer Arrivals, 2014. (https://hal.science/hal-01265150)
    • Oualid Jouini, Alex Roubos. On multiple priority multi-server queues with impatience, 2014. (https://hal.science/hal-01265148)
    • Oualid Jouini, Ger Koole, Alex Roubos. Performance Indicators for Call Centers with Impatience, 2013. (https://hal.science/hal-01264965)
    • Alex Roubos, Oualid Jouini. Call centers with hyperexponential patience modeling, 2013-01. (https://hal.science/hal-00779104)
    • Mohamed Zied Babai, Oualid Jouini. Editorial Special issue: Operations Management in Service Systems Downloaded from, 2013. (https://hal.science/hal-01264967)
    • Oualid Jouini. Analysis of a last come first served queueing system with customer abandonment, 2012-12. (https://hal.science/hal-00779712)
    • Shuang Qing Liao, Ger Koole, Christian van Delft, Oualid Jouini. Staffing a call center with uncertain non-stationary arrival rate and flexibility, 2012-07. (https://hec.hal.science/hal-00713790)
    • Stratos Ioannidis, Oualid Jouini, Angelos A Economopoulos, Vassilis S Kouikoglou. Control policies for single-stage production systemls with perishable inventory and customer impatience, 2012-01. (https://hal.science/hal-00802145)
    • Oualid Jouini, Zeynep Aksin, Yves Dallery. Call Centers with Delay Information: Models and Insights, 2011-09. (https://hal.science/hal-00680769)
    • Oualid Jouini, Ger Koole, Yves Dallery. Online scheduling policies for multiclass call centers with impatient customers, 2010. (https://hal.science/hal-01264964)
    • Oualid Jouini, Yves Dallery, Zeynep Aksin. Queueing models for full-flexible multi-class call centers with real-time anticipated delays, 2009. (https://hal.science/hal-01264963)
    • Oualid Jouini, Yves Dallery, Rabie Nait-Abdallah. Analysis of the Impact of Team-Based Organizations in Call Center Management, 2008-02. (https://hal.science/hal-01264962)
    • Oualid Jouini, Yves Dallery. Moments of first passage times in general birth–death processes, 2008. (https://hal.science/hal-01264961)
    • Oualid Jouini, Yves Dallery. MONOTONICITY PROPERTIES FOR MULTISERVER QUEUES WITH RENEGING AND FINITE WAITING LINES, 2007. (https://hal.science/hal-01264901)
  • Communication dans un congrès - 32 documents
    • Emna Turki, Oualid Jouini, Zied Jemai, Robert Heidseick. CIGI QUALITA MOSIM 2023 Planning for spare parts procurement under lack of information, 2023-06-14. (https://hal.science/hal-04361299)
    • Majed Hadid, Adel Elomri, Laoucine Kerbache, Oualid Jouini, Ahmed Saleh, Anas Hamad. Multi-Objective Simulation-Based Optimization for Effective Management of the Outpatient Chemotherapy Process, 2022-06-22. (https://hal.science/hal-04330908)
    • Emna Turki, Oualid Jouini, Ziad Jemai, Laura Urie, Adnane Lazrak, Patrick Valot, Robert Heidsieck. Forecasting Extractions in a Closed Loop Supply Chain of Spare Parts: An Industrial Case Study, 2022-02-03. (https://hal.science/hal-03583206)
    • Zied Jemai, Emna Turki, Oualid Jouini, Laura Urie, Adnane Lazrak, Patrick Valot, Robert Heidsieck. Forecasting extractions in a closed loop supply chain of spare parts: An industrial case study, 2022-02. (https://hal.science/hal-03558832)
    • Zied Jemai, Anwer Nebli, Gustavo Santamaria-Acevedo, Benjamin Legros, Oualid Jouini, Yvette 91190. Predicting surgery durations in non-elective emergency operating rooms using machine learning techniques: A case study of La Pitié Salpêtrière hospital, 2021-12. (https://hal.science/hal-03558831)
    • Zied Jemai, Gustavo Santamaria-Acevedo, Oualid Jouini, Benjamin Legros. Performance Indicators in Emergency Operating Theaters: A State of the Art, 2021-09-05. (https://hal.science/hal-03558837)
    • Abdelhamid Boujarif, Oualid Jouini, Sadeque Hamdan. Impact of Aircraft Model and Delay Duration on the Air Traffic Flow Management, 2021-08-02. (https://hal.science/hal-04330910)
    • Abdelhamid Boujarif, Sadeque Hamdan, Oualid Jouini. Impact of Airport Capacity Optimization on the Air Traffic Flow Management, 2021-07-16. (https://hal.science/hal-03558285)
    • Marc-Olivier Metais, O. Jouini, Yannick Perez, Jaâfar Berrada, Emilia Suomalainen. Planning EV Charging Infrastructures : A Literature Review, 2020-09-16. (https://hal.science/hal-03127577)
    • Siqiao Li, Ger Koole, Oualid Jouini. A Simple Solution for Optimizing Weekly Agent Scheduling in a Multi-Skill Multi-Channel Contact Center, 2019-12-08. (https://hal.science/hal-04330912)
    • Sadeque Hamdan, Ali Cheaitou, Oualid Jouini, Zied Jemai, Imad Alsyouf, Maamar Bettayeb. An Environmental Air Traffic Flow Management Model, 2019-04-15. (https://hal.science/hal-02489389)
    • Sadeque Hamdan, Ali Cheaitou, Oualid Jouini, Zied Jemai, Imad Alsyouf, Maamar Bettayeb. On Fairness in the Network Air Traffic Flow Management with Rerouting, 2018-07-10. (https://hal.science/hal-02055139)
    • Guillaume Lamé, Julie Stal-Le Cardinal, Oualid Jouini, Muriel Carvalho, Christophe Tournigand, Pierre Wolkenstein. A Multimethodology for Hospital Process Redesign, 2017-08-21. (https://hal.science/hal-01577533)
    • Guillaume Lamé, Oualid Jouini, Julie Stal-Le Cardinal. Combining the Viable System Model and Kotter’s 8 Steps for Multidepartment Integration in Hospitals, 2017-05-03. (https://hal.science/hal-01519593)
    • Guillaume Lamé, Oualid Jouini, Julie Stal-Le Cardinal, Muriel Carvalho, Christophe Tournigand, Pierre Wolkenstein. Patient-Hospital Communication: a Platform to Improve Outpatient Chemotherapy, 2016-12-11. (https://hal.science/hal-01416061)
    • Zied Jemai, J Peng, O. Jouini. Service pooling strategy in service systems with impatient customers, 2016-08-22. (https://hal.science/hal-01672408)
    • Guillaume Lamé, Oualid Jouini, Julie Stal-Le Cardinal. Chimiothérapie ambulatoire : revue critique avec cas d'étude, 2016-07-11. (https://hal.science/hal-01343888)
    • Guillaume Lamé, Julie Stal-Le Cardinal, Oualid Jouini. Organizational redesign: insights from ethnographic study before simulation, 2016-05-16. (https://hal.science/hal-01317725)
    • V.V. Singh, O. Jouini, Abdel Lisser. Solving chance-constrained games using complementarity problems, 2016-02-23. (https://centralesupelec.hal.science/hal-02441035)
    • Vikas Vikram Singh, Oualid Jouini, Abdel Lisser. Equivalent NLCP for Chance-constrained Games, 2016. (https://hal.science/hal-01476687)
    • Vikas Vikram Singh, Oualid Jouini, Abdel Lisser. A Complementarity Problem Formulation for Chance-constraine Games, 2016. (https://hal.science/hal-01476678)
    • Guillaume Lamé, Tu Anh Duong, Marija Jankovic, Julie Stal-Le Cardinal, Oualid Jouini. Analysis of Implementation of Care Coordination in a Multi-level Care Provider Organization: A Need for Systems Approaches, 2015-11-23. (https://centralesupelec.hal.science/hal-01233987)
    • Zied Jemai, K Ghanes, A Diakogiannis, O. Jouini, M Wargon. A Heuristic for definition of shifts in an emergency department, 2015-10-28. (https://hal.science/hal-01672410)
    • Jing Peng, Oualid Jouini, Yves Dallery, Zied Jemai. Service capacity pooling in M/G/1 service systems, 2015-10-21. (https://hal.science/hal-01266002)
    • Karim Ghanes, Oualid Jouini, Mathias Wargon, Zied Jemai. Modeling and analysis of triage nurse ordering in emergency departments, 2015-10-21. (https://hal.science/hal-01265284)
    • Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser. Scheduling problem in call centers with uncertain arrival rates forecasts: a distributionnaly robust approach, 2015-01-10. (https://hal.science/hal-01264751)
    • Vikas Vikram Singh, Oualid Jouini, Abdel Lisser. Bi-matrix game with random payoffs, 2015. (https://hal.science/hal-01476738)
    • Karim Ghanes, Oualid Jouini, Zied Jemai, Mathias Wargon, Ger Koole, Romain Hellmann, Valérie Thomas. A comprehensive simulation modeling of an emergency department: A case study for simulation optimization of staffing levels, 2014-12-07. (https://centralesupelec.hal.science/hal-01265282)
    • Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser. Call center shift scheduling under uncertainty: a chance-constraint programming approach., 2014-11-05. (https://hal.science/hal-01120292)
    • Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser. A stochastic programming approach for staffing and scheduling call centers with uncertain demand forecasts following continuous distributions, 2014-03-06. (https://hal.science/hal-01120267)
    • Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser. Stochastic programming approaches for staffing in call centers with uncertain forecasts, 2013-07-01. (https://hal.science/hal-00948475)
    • Benjamin Legros, Oualid Jouini, Yves Dallery. A New Flexible Architecture for Call Centers with Skill-Based Routing, 2012-06-06. (https://hal.science/hal-00728557)
  • Pré-publication, Document de travail - 2 documents
    • Sadeque Hamdan, Ali Cheaitou, Oualid Jouini, Tobias Andersson Granberg, Zied Jemai, Imad Alsyouf, Maamar Bettayeb, Billy Josefsson. Central authority controlled air traffic flow management: An optimization approach, 2021-06-29. (https://hal.science/hal-03273592)
    • Marc-Olivier Metais, O. Jouini, Yannick Perez, Jaâfar Berrada, Emilia Suomalainen. Too much or not enough? Planning electric vehicle charging infrastructure: a review of modeling options., 2021-02-01. (https://hal.science/hal-03127266)
  • Autre publication - 12 documents
  • Chapitre d'ouvrage - 1 document
    • Sadeque Hamdan, Oualid Jouini, Ali Cheaitou, Zied Jemai, Imad Alsyouf, Maamar Bettayeb. Optimal Air Traffic Flow Management with Carbon Emissions Considerations, 2017. (https://hal.science/hal-02455057)
  • HDR - 1 document
  • Thèse - 1 document
  • PATENT - 1 document